← All projects
Founder-Led Fine Jewelry

Agentic Operations System

Seven AI agents designed, five in build, for a founder-led fine jewelry business: the org chart, the governance, and the daily product. Client anonymized as “Marren Fine Jewelry”; all demo data is fictional.

The Operating Model

Seven agents, each with one task.

Each agent owns a single job: triage, drafting, reconciliation, scheduling, reporting, escalation. The seventh, the Hunter agent, works the other direction. It scans past clients and closed conversations for signals of new need, then surfaces reintroduction opportunities so revenue growth comes from relationships already won. Agents draft, humans send. Autonomy is earned.

Build notes

A nightly Reconciler joins every record of the same client across systems. A morning Pre-Brief writes the 90-second client sheet a designer reads before the session. Recap turns the hour into a record and a draft.

Hygiene keeps the operational spine clean. Purchase Order enforces the house rule that no PO ships without its technical document. A second job never bolts onto an existing agent; it splits into a new one.

Agents hand off through files, never live queries across trust boundaries.

Governance

The rules that never bend.

01
People send every client and vendor email.
Agents draft; a person reviews and sends.
02
Every agent runs in shadow mode until the team confirms it’s reliable.
03
Order numbers stay sacred: no agent ever creates one.
04
Autonomy is earned per action-type on a clean track record, and revoked on any incident.
Some floors never graduate.
Interactive Demos

The proof.

Click a thumbnail to preview. All data is fictional.

Architecture overview demo: people, systems, and agents on one map 01 Architecture Overview Flip the Today ↔ With Marren Ops switch and watch the connective tissue appear. Preview Open demo →
Agent roster demo: seven agent mandates around one commons 02 The Agent Roster Seven mandates, one commons. Hover any row. Preview Open demo →
Daily triage demo: designer, production, and leadership views 03 Daily Triage Three views of the same morning: Designer, Production, and Leadership. Preview Open demo →
Client profile demo: the reconciled record the nightly agent builds 04 Client Profile What the Reconciler builds every night. Preview Open demo →
Discovery Receipts

Mapped before touched.

59
Automations mapped read-only before anything was touched
4,000+
Client records reconciled into one profile per client
5
Source systems reconciled into one operating layer. Appointments, email, orders, and files finally agree with each other
0
Emails sent by an agent. Nine drafts written overnight; every send stayed with a person

Built through SW Goodale LLC. Demo data is fictional; the client is anonymized by agreement.